Terms and Conditions

DEFINITIONS

"Customer" refers to any person who is purchasing items from the Supplier.
"Supplier" refers to Aneberry Ltd.

GENERAL DISCLAIMER

Aneberry obtains the measurements of each customer in order to produce dresses. Aneberry will deal with the customer's order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002. Our products are for personal use and we will not be liable for any loss resulting from the commercial use of our products.

All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the contract.

The statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.

SECTION 1 - ORDER PLACEMENTS, ORDER CHANGES AND RETURNS


Use of this website and offline retail premises implies that all the terms and conditions in regards to orders placements, changes and returns as outlined here have been accepted and agreed to.

It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled or changed. Should it under some circumstances, be agreed by the supplier to cancel or change an order, cancellation/changing charges may apply, the supplier reserve the right to decide the charges.


As each order is made to order, the supplier is unable to resell the order to any other customers, and as such, the supplier cannot accept returns on the basis of a change of heart on the part of the customer. Neither can the supplier accept returns where the customer requests changes to an existing order and the supplier cannot fulfil that change. Where there is a dispute between the customer and the supplier over the styling of the order, the record on the supplier's ordering system is taken as the final order.

If the customer is not satisfied with the quality of the ordered items(s) the supplier will, after inspection of the goods, follow a strict policy of repair, replace and finally refund, depending on which remedy is the most appropriate. The supplier reserve the final decision on whether a product is deemed faulty or not.
 

SECTION 2 - TURNAROUND TIME

It is understood that the turnaround of the orders placed at the supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The supplier will try its best to comply with the average turnaround of 4 months from payment. Any guarantees or representations made as to production times are subject to any delays resulting from postal delays or force majeure (including Acts of War or Acts of Terrorism) for which we will not be responsible. A delay does not include any alterations that are requested by the Customer.
 
SECTION 3 - ALTERATIONS

The supplier shall ensure that all garments supplied to the customer are in good conditions, and in the measurements obtained from customers when the order was placed. Alterations are included in the price but not included if there has been a change in size or dimension of the customer after the initial measurements have been taken, this includes any changes in dimensions due to pregnancy or weight loss or gain.

It is essential that all requested changes to the original style are notified to the supplier at the time of placing the order and the supplier cannot make any change after the order being submitted. Any change to the original style is subject to additional charges.

To enable the Supplier to produce a high-quality dress, the customer must either co-operate with the supplier to obtain accurate measurements at the offline fitting room or provide accurate measurements themselves on online.
 
SECTION 4 - COLLECTIONS OR DELIVERIES

The customer must arrange for collection or receipt within a reasonable time after being notified the orders are ready for collection or delivery. Where reasonable time is deemed to be within one year of purchase. After such time, the supplier reserves the right to destroy or dispose of the garment in question.

Failure by the Supplier to notify the Customer of an order being 'ready for collection' is not grounds for compensation, the customer has an obligation to make reasonable arrangements for collection or delivery of their order.

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